SHEET A-500 · FAQ

Honest answers about what's built, what's coming, and PE liability.

If your question isn't here, you can talk directly to the engineer who built redline.

01Product

What does redline actually do today?
redline performs AI-powered review of MEP drawing PDFs across six modes: General Review, Clash Detection, Code Compliance, Annotation Review, Coordination Check, and Detail Review. Each mode produces a defect list that you can approve, ignore, or dispute. The final report carries your PE stamp and signature.
What file types are supported?
Today, PDF drawings only. Discipline (M, E, P) is detected from the filename. Native DWG, IFC, and Revit support is planned but not yet built.
Does redline integrate with Autodesk or Bluebeam?
Not yet. The current workflow is PDF upload. Direct integrations with Autodesk BIM 360 and Bluebeam Studio are on the roadmap but not implemented.
How accurate is the AI?
Accuracy varies by mode and drawing complexity. The dispute system exists precisely because no AI is perfect. When the system flags something that's wrong, the engineer logs why, and those disputes feed continuous improvement. We don't publish a single accuracy number because the honest answer depends entirely on what you're reviewing.

02PE liability & stamping

Does redline replace a PE review?
No. redline is a review assistant that flags potential defects. You decide what's real. Your PE stamp is the legal authority on the drawing. redline gives you better tooling and a written record of your decisions, not absolution.
How does PE stamping work?
Upload an image of your seal once. Draw your signature in the app. When you export a PDF report, both are placed on the document. The seal, signature, and review record are written into the report at export time.
If a flagged defect is wrong, what happens?
You click Dispute. A short menu asks why: not applicable, already addressed via RFI, wrong code reference, false positive, or other. Your reasoning is preserved with the drawing. That dispute also helps the system learn over time.

03Security & data

Is my drawing data secure?
Drawings are encrypted at rest (AES-256) and in transit (TLS 1.3). Each user can only see files they've uploaded under strict per-user access controls. Your drawings are never used for training and never shared between firms.
Are you SOC 2 certified?
Not yet. SOC 2 Type II is a 6 to 12 month audit and is on our roadmap for 2027. We use Supabase as our underlying platform, which is itself SOC 2 Type II certified.
Where is data stored?
Data is hosted on Supabase (PostgreSQL plus object storage) in US-East. Drawings live in private buckets keyed to each user's UUID.

04Pricing & access

How do I get started?
Pick a plan on the pricing page and check out. Access is immediate, no waitlist and no sales call required. Every monthly plan carries a 14-day money-back guarantee if you have started two or fewer reviews, so you can try it on real sheets with a way out.

If you are a multi-office firm or need SSO, API access, or a custom review pool, that is the Enterprise path: tell us about your firm and we will size it on a short call.
How does billing work?
redline is sold as a plan: a monthly fee that includes a set pool of drawing reviews (10, 30, or 100 per month on Starter, Pro, and Firm), plus an Enterprise plan sized to you. One review runs one drawing set in any of the six modes. Need more in a month? Add reviews at your plan rate, or move up a tier. Pay monthly, or pay yearly and get two months free. A review is drawn from your pool when a run starts, and is not counted if the run fails. Plans renew automatically until you cancel.
Can I cancel? Do you give refunds?
Cancel: any plan, any time, from your billing settings or by emailing support@redline.best. No cancellation fee, no minimum term. Cancelling stops your next renewal charge and you keep full access until the end of the period you have already paid for. After that the account closes and access stops. We keep your drawings and reports for a further 90 days: email support@redline.best from the account address and we will send you a copy, or restart a plan and pick up where you left off. After 90 days they are permanently deleted.

Refund: every monthly plan carries a 14-day money-back guarantee, provided you have started two or fewer reviews. Annual plans are non-refundable, as are added reviews bought on top of a plan pool. If you were charged in error, such as a duplicate charge or a charge after a valid cancellation, that is separate: contact us within 60 days and we will correct it. Full detail is in the Refund and Cancellation Policy.
Does the guarantee apply to annual plans?
No. The 14-day money-back guarantee covers monthly plans only, on every tier. Annual plans are non-refundable, because the two months you save are what the annual commitment buys.

If you want the guarantee, start on monthly. You can switch to annual at any point once you know the tool works for your sheets.
Why is the guarantee capped at two reviews?
Two sheets is enough to see whether the output is worth anything, and the cap keeps the guarantee from being used to run a project through and then ask for the money back. If you have started two or fewer reviews inside 14 days, you get a full refund, no argument. A run that fails on our end does not count toward the two, the same way it does not draw from your monthly pool.
Will my price go up?
Not without notice. We give at least 30 days' notice by email before any price increase takes effect on your account, and the new price applies at your next renewal after that. If you do not want to pay it, cancel before that date.
Do unused reviews roll over?
No. Your monthly review pool resets at the start of each billing period, so plan for your typical volume and add reviews as needed in a busy month. Reviews are held per user today; pooling one firm-wide balance across all your engineers is planned but not yet built.
CONTACT

Still have questions?

Talk directly to the engineer who built redline, or just pick a plan and try it.

Multi-office firm, SSO, API, or a custom review pool? Talk to us about Enterprise.