How do I get started?
Pick a plan on the
pricing page and check out. Access is immediate, no waitlist and no sales call required. Every monthly plan carries a 14-day money-back guarantee if you have started two or fewer reviews, so you can try it on real sheets with a way out.
If you are a multi-office firm or need SSO, API access, or a custom review pool, that is the Enterprise path:
tell us about your firm and we will size it on a short call.
How does billing work?
redline is sold as a plan: a monthly fee that includes a set pool of drawing reviews (10, 30, or 100 per month on Starter, Pro, and Firm), plus an Enterprise plan sized to you. One review runs one drawing set in any of the six modes. Need more in a month? Add reviews at your plan rate, or move up a tier. Pay monthly, or pay yearly and get two months free. A review is drawn from your pool when a run starts, and is not counted if the run fails. Plans renew automatically until you cancel.
Can I cancel? Do you give refunds?
Cancel: any plan, any time, from your billing settings or by emailing support@redline.best. No cancellation fee, no minimum term. Cancelling stops your next renewal charge and you keep full access until the end of the period you have already paid for. After that the account closes and access stops. We keep your drawings and reports for a further 90 days: email support@redline.best from the account address and we will send you a copy, or restart a plan and pick up where you left off. After 90 days they are permanently deleted.
Refund: every monthly plan carries a
14-day money-back guarantee, provided you have started two or fewer reviews. Annual plans are non-refundable, as are added reviews bought on top of a plan pool. If you were charged in error, such as a duplicate charge or a charge after a valid cancellation, that is separate: contact us within 60 days and we will correct it. Full detail is in the
Refund and Cancellation Policy.
Does the guarantee apply to annual plans?
No. The 14-day money-back guarantee covers monthly plans only, on every tier. Annual plans are non-refundable, because the two months you save are what the annual commitment buys.
If you want the guarantee, start on monthly. You can switch to annual at any point once you know the tool works for your sheets.
Why is the guarantee capped at two reviews?
Two sheets is enough to see whether the output is worth anything, and the cap keeps the guarantee from being used to run a project through and then ask for the money back. If you have started two or fewer reviews inside 14 days, you get a full refund, no argument. A run that fails on our end does not count toward the two, the same way it does not draw from your monthly pool.
Will my price go up?
Not without notice. We give at least 30 days' notice by email before any price increase takes effect on your account, and the new price applies at your next renewal after that. If you do not want to pay it, cancel before that date.
Do unused reviews roll over?
No. Your monthly review pool resets at the start of each billing period, so plan for your typical volume and add reviews as needed in a busy month. Reviews are held per user today; pooling one firm-wide balance across all your engineers is planned but not yet built.