Plain English
We would rather be direct about this than bury it. Redline is sold as a subscription, and we would rather you found out whether it works on your sheets before you pay for it than argue about a refund afterwards.
So every monthly plan begins with a 14-day free trial that includes two drawing reviews. We ask for a card at signup because that is what starts the subscription, but nothing is charged that day. If Redline is not what you hoped, cancel before the 14 days are up and no money ever moves. There is nothing to claim and nothing to ask us for.
At the end of the 14 days your plan starts and your card is charged at the price you picked, unless you have cancelled. You can also start the plan early yourself, from your billing settings, if you have seen enough and want your full monthly pool straight away.
Using both trial reviews does not charge you. It offers you the choice. If you use them on day two, you can start your plan then, or wait and let the trial run its course.
Annual plans do not include a trial. They are charged on the day you sign up and are non-refundable. The two free months are what the annual commitment buys. If you want to try Redline first, start on monthly and switch to annual once you know it works for you.
Whatever plan you are on, there is no contract to get out of, no minimum term, and no fee for leaving.
The free trial
How it works in practice:
- The trial begins when you complete checkout. No charge is made that day
- You get two drawing reviews. They work exactly like paid reviews, in any of the six analysis modes
- A run that fails for technical reasons on our side does not count toward the two, the same way it does not draw from a paid monthly pool
- Three days before the trial ends we email you to say the plan is about to start, so the first charge is never a surprise
- When the 14 days are up, your plan starts automatically and your card is charged the plan fee. Your full monthly pool of reviews is added at that point
- If you use both trial reviews before the 14 days are up, nothing is charged automatically. Your billing settings offer to start the plan early, and that is your decision to make
- Starting early replaces any unused trial review with your full monthly pool. It does not add to it
- One trial per firm. Resubscribing later does not open a second one
To avoid being charged, cancel before the trial ends. You can do that from your billing settings at any time during the trial, or by emailing support@redline.best from the address on the account. Cancelling during the trial ends it immediately and no payment is taken.
Automatic renewal
All Redline plans renew automatically:
- Monthly plans take their first payment at the end of the free trial, then renew every month on the anniversary of that first payment
- Annual plans are charged on the day you sign up, then renew every twelve months on that anniversary
By starting a trial or purchasing a plan you authorize us and our payment processor to charge your payment method the then-current plan fee on that recurring schedule until you cancel. You are charged the full plan fee for each period whether or not you use any of the drawing reviews it includes.
We will give you at least thirty (30) days' notice by email before any price increase takes effect for your account. A price change applies at your next renewal after that notice period. If you do not want to pay the new price, cancel before that renewal date.
Refunds after the trial
The free trial is how you decide whether Redline is worth paying for. Once a plan has started, fees paid for Redline are non-refundable, except where a refund is required by applicable law. Specifically:
- The first payment after a trial. You had 14 days and two reviews to decide before it was taken
- Renewals, on every tier
- Annual plans, on every tier. The two free months are what the annual commitment buys. If you want to try Redline first, pay monthly
- Additional reviews purchased on top of your plan pool, at any tier. These are consumed on purchase and are never refundable
- Partial billing periods, including when you cancel part-way through a period
- Unused reviews that expire at the end of a billing period
- Periods you were subscribed but did not use. Not logging in is not grounds for a refund
If something has gone wrong rather than merely disappointed you, write to support@redline.best and tell us what happened. Billing errors are a separate matter and are covered below.
Nothing in this policy limits rights you may have under the consumer-protection laws of the state or country where you live, where those rights cannot be waived.
If you subscribed before September 16, 2026
Earlier versions of this policy offered a 14-day money-back guarantee on monthly plans, for a first payment where two or fewer reviews had been started. That guarantee has been replaced by the free trial described above.
If you started a subscription before September 16, 2026, the version of this policy in force on the day you subscribed still governs that subscription. If you believe you are within that earlier refund window, email support@redline.best from the address on the account and we will honour it.
How to cancel
You can cancel at any time. There is no cancellation fee and no minimum term.
- In the app: open your account billing settings and cancel your subscription
- By email: write to support@redline.best from the email address on the account, and we will process it
During the free trial, cancelling ends the trial immediately and no payment is taken.
After your plan has started, cancellation takes effect at the end of your current billing period. It stops the next automatic charge. It does not refund the period you are already in. Until that period ends you keep full access to Redline and to the reviews remaining in your pool.
If you cancel and then change your mind before the period ends, you can resume the plan without losing your drawings library.
Unused reviews
Each plan includes a pool of drawing reviews for the billing period. A review is drawn from your pool when a run starts. If a run fails for technical reasons on our side, it is not counted against your pool.
Unused reviews do not roll over. Your pool resets at the start of each billing period, and expired reviews are not refunded or credited. If your volume is consistently lower than your plan, move down a tier rather than letting reviews expire. If it is consistently higher, moving up a tier is cheaper than buying added reviews.
Billing errors
This is separate from the no-refund policy above. If you believe you were charged in error, contact support@redline.best within sixty (60) days of the charge. We will investigate and correct any error we confirm, including:
- A charge taken during a free trial, or after you cancelled during a trial
- Duplicate charges for the same billing period
- Charges made after a valid cancellation
- Charges at a rate other than the one published for your plan and billing period
- Charges to an account you did not authorize
If we cancel or shut down
If we terminate your account because you violated our Terms of Service, no refund is due.
If we discontinue Redline entirely, we will refund the unused portion of any prepaid annual plan on a prorated basis for whole remaining months, and we will give you a reasonable window to export your drawings, reports, and review records before access ends.
Contact
Questions about billing, trials, renewals, or cancellation:
Tradewind Ops LLC
d/b/a Redline
Mailing address: 2980 NE 207th St, Suite 300-191, Aventura, FL 33180
Email: support@redline.best
This policy is part of, and should be read together with, our Terms of Service.